Minasan US Outlet

Return Policy

Return FAQ’s

What is your return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase if:

  • Product is damaged or defective
  • Product is not as described

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive:

  • A full refund
  • A partial refund
  • A replacement product

When will I receive my refund?

Returns will be processed within 1-2 weeks of the date we receive your returned item.

Return Shipping Instructions

You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.

You will be responsible for paying for your own shipping costs for returning your item.

Return Instructions

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. It must be in resellable condition.

There are certain situations where only partial refunds are granted: (if applicable)
- Items with obvious signs of use
- Products that have been opened and the original packaging damaged or destroyed.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery

Refund: once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund – whether is has been rejected or approved.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return address:

Plantever LLC
Returns Department
807 Airport Access Road, Unit D,
Traverse City, MI 49686